We at ORTOVOX greatly value quality and exclusively use high-quality raw materials for our products. Every product goes through multiple stages of quality control to ensure that we can provide our customers with the highest possible quality.
We rely upon the unique qualities of the natural products merino and virgin wool, which require particular care due to their material characteristics. We therefore recommend that you handle these materials carefully and strictly observe the wash and care recommendations to ensure the longevity of your product.
The STATUTORY WARRANTY OF 2 YEARS (24 months) upon presentation of the dealer invoice / purchase receipt applies.
SECOND HAND PRODUCTS that you have purchased from the ORTOVOX SECOND LIFE SHOP are an EXCEPTION to this policy: In this case, a statutory warranty of 1 year (12 months) applies. The authoritative date is deemed to be the date on the original purchase receipt.
Please note that certain damage is EXCLUDED from the warranty. This includes damage caused by accidents, incorrect use, normal wear and tear, damage caused by fire, sharp edges (such as crampons, rocks, skis, etc.) and fading of colors caused by extended UV radiation or pilling.
To maintain your warranty entitlement, we recommend that you MAKE NO ALTERATIONS to the products.
Replacement parts and repair service
In the event that, despite our high quality standards and your careful handling of the product, you experience a material or manufacturing fault, we at ORTOVOX provide a repair and replacement parts service. The service is FREE OF CHARGE for products that are subject to our STATUTORY WARRANTY or our ADDITIONAL WARRANTY* and were either purchased through an authorized ORTOVOX dealer or directly from us. You can find all the necessary steps for making a CLAIM here: "Claims-What to do?"
For cases that are OUT OF WARRANTY you can submit a request for the product to be repaired (SUBJECT TO CHARGE) using our contact form. We want to ensure that you enjoy your ORTOVOX product for a long time and are available to answer any questions you may have. You can find more information about repairs that are subject to cost here: Repairs out of warranty, for example due to personal fault
*For selected products we offer an additional warranty that you can access by registering your product.
Additional warranty: Extending the warranty by registering the product
For selected products* we offer an additional warranty of 3 years that begins once the statutory warranty expires. Together with the statutory warranty, this gives you a total of 5 years’ protection from the date of purchase (2 years’ warranty + 3 years’ voluntary additional warranty). Please ensure you keep your purchase receipt to take advantage of the warranty!
Simply register your product through your ORTOVOX customer account to benefit from the additional warranty. You can find out how to quickly register your product in just a few steps here: Product registration: advantages, how to & FAQs
Please also note our specific warranty agreements for each product.
*The additional warranty / warranty extension applies to these products:
DIRACT, DIRACT VOICE, 3+, ZOOM, S1+
Note on the additional warranty:
Under the ORTOVOX additional warranty, defective parts will be repaired free of charge or the avalanche transceiver will be exchanged for one of equal value. In this case, replaced parts or devices become our property. Damage due to improper handling or natural wear and tear is excluded from the warranty, as are batteries. There is no extended warranty for consequential damages. Please note that warranty services rendered or planned neither extend the warranty period nor start a new warranty period.