Voucher code not working? You’ll find the solutions here.

Having trouble redeeming a voucher code in the ORTOVOX online store?

Here, you’ll find a few suggestions to help solve most problems:

  1. Use a PC to place your order.
  2. Try using a different browser, such as Firefox, Google Chrome, Safari or Microsoft Edge, or use an alternative payment method such as MasterCard, VISA or PayPal.
  3. If payment is not working, please check whether your monthly credit card limit is enough to make the purchase. If not, you should contact your bank about increasing the limit.
  4. If your first payment attempt fails, please delete your browser history for the last hour then try again. Ensure that you haven’t saved any important information in a different tab in the same browser, because you could lose it when you delete your history.
  5. If the voucher amount is not subtracted from the total cost, please add a note stating “Voucher code not redeemed / voucher code: xxxxbefore finalizing the purchase.

We hope these tips help. Please do not hesitate to contact us using the contact form should you have any other questions.

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Voucher code not working? You’ll find the solutions here.