Having trouble redeeming a voucher code in the ORTOVOX online store?
Here, you’ll find a few suggestions to help solve most problems:
- Use a PC to place your order.
- Try using a different browser, such as Firefox, Google Chrome, Safari or Microsoft Edge, or use an alternative payment method such as MasterCard, VISA or PayPal.
- If payment is not working, please check whether your monthly credit card limit is enough to make the purchase. If not, you should contact your bank about increasing the limit.
- If your first payment attempt fails, please delete your browser history for the last hour then try again. Ensure that you haven’t saved any important information in a different tab in the same browser, because you could lose it when you delete your history.
- If the voucher amount is not subtracted from the total cost, please add a note stating “Voucher code not redeemed / voucher code: xxxx” before finalizing the purchase.
We hope these tips help. Please do not hesitate to contact us using the contact form should you have any other questions.