My order hasn’t worked

Did you place an order via www.ortovox.com that didn’t work? Based on the most common sources of error, we have a few tips for helping you place your order:

  1. To avoid possible browser problems, use your PC rather than your cell phone to place your order.
  2. Before placing the order, check whether your monthly credit limit is enough to cover it.
  3. There might be problems with your browser. Try again with a different browser.

If you have tried our tips but still have problems with your online shopping, please contact us using our contact form. Describe your problem in detail and, if possible, include screenshots. Please also provide your browser version and device model so we can help you more effectively.

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My order hasn’t worked