Delivery and shipping from the ORTOVOX brand store

To guarantee the quick and smooth delivery of your order, we work with DHL, DPD (for shipping cartridges) and Swiss Post. Your order will generally leave the warehouse within 1–3 business days and passed on to the shipping provider.

The estimated delivery time is shown on the product details page, in the shopping cart and on the order confirmation page.

In order to protect the environment and avoid unnecessary air freight, we have made the deliberate decision not to offer express delivery.


Shipping costs

EU countries Switzerland USA Canada
If you place an order on within the EU, we charge 5 euros (€) or 40 DKK or 60 SEK   for shipping with DHL or DPD. For orders over 150 euros (€), 1200 DKK or 1600 SEK, we at ORTOVOX will bear the shipping costs and delivery will be free of charge.

Please note::
If you return an order, causing the order value to fall below the minimum spend for free delivery, you will be retroactively invoiced for the shipping costs.


International delivery

We deliver to almost all European countries, the USA and Canada. If you visit our online store at and the shopping cart symbol is displayed at the top right of the page, mceclip1.png this means we deliver to your country. 

Please note:
We can only ship within the country from which you have ordered.

If we are unable to deliver to your country, the product page will display the “BUY LOCAL” button followed by your closest ORTOVOX dealer with that product in stock. You can also use our dealer search to find all the authorized specialist ORTOVOX dealers near you.

We are currently unable to deliver to the United Kingdom, the Republic of Ireland or Norway.


Important information about shipping cartridges

When you order AVABAG cartridges, you must be aware that they are classed as dangerous goods. Therefore, certain things need to be taken into consideration when shipping them. You can find more information about this here: Returning AVABAG cartridges: What you need to do


Delivery tracking

A tracking number for your delivery will be sent with your shipping confirmation email. This will enable you to track your delivery.


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Delivery and shipping from the ORTOVOX brand store