Want to update the software version on your DIRACT or DIRACT VOICE avalanche transceiver, but for some reason it won’t work? On this page, we’ll help you find a solution.

All of the important information about software updates for ORTOVOX avalanche transceivers can be found here: Avalanche transceivers: software versions and updates 

What do I have to do if the avalanche transceiver software download did not work?

Please register in the ORTOVOX app first. Activate your WIFI or mobile data and pair the ORTOVOX app with the avalanche transceiver. If a new avalanche transceiver software version is available, this will be displayed. Now start the download and transfer the new version to your avalanche transceiver. Please make sure that you are using the latest app version (1.4.5 for IOS and 1.8 for Android) and that the latest software version is also installed on your cell phone.

The new avalanche transceiver software version could not be downloaded onto the avalanche transceiver.

1. Log in to your customer account on the ORTOVOX app.
2. Activate the Bluetooth function on your smartphone and on the avalanche transceiver.
3. Ensure that the distance between the two devices is less than three meters, and that both devices have sufficient battery capacity left.
4. Try to download it again.
5. If problems crop up again, the app’s display will give you further help, or you can contact our customer service team.

The software update has failed and my DIRACT avalanche transceiver isn’t reacting – what shall I do?

1. Connect your avalanche transceiver to power using a USB cable. (If already connected, disconnect and then reconnect.)
2. Then click on “Connect again”. For one minute, the device can be selected from the list to repeat the update. During this time, the device display will be blank.
3. By disconnecting the device and reconnecting it via USB cable, the device will once again be visible for one minute.
   
   

The avalanche transceiver display is blank after a software update. How can I get my device working again?

1. Connect your avalanche transceiver to power using a USB cable. (If already connected, disconnect and then reconnect.)
2. Open the ORTOVOX app and search for devices. The device is visible for one minute and can be selected from the list. (If the device is not visible, remove the USB cable and reconnect it.)
3. You can update the software using the app to restore the device. During this time, the device display will be blank.
4. Should the malfunction persist, please contact us using the feedback form on the app.

Haven’t found the answer you’re looking for? Please contact us via the app by clicking on “More” and then “Feedback” and sending us a message. This way, we will receive the data set from your avalanche transceiver, and it will be easier for us to understand the problem.