NOTE:
Before the 2015/16 season, avalanche backpacks were sold with ABS M.A.S.S. units. From the 2016/17 season onwards, however, we have exclusively used our own AVABAG avalanche airbag system.

The ABS avalanche airbag system is a piece of emergency equipment, meaning a regular check-up is essential to ensure problem-free use in an emergency situation.

When is the check-up necessary? 

A general service check should be carried out on avalanche backpacks with ABS M.A.S.S. airbag systems EVERY 3 SEASONS

In addition, a check-up service is necessary in the following cases:

• AFTER AVALANCHE DEPLOYMENT
  Each avalanche deployment can push the material to its limit. Please note that damage to the equipment is not always visible and we therefore always recommend that the backpack, its system and the empty activation unit are checked.
• INCORRECT STORAGE
  The storage advice in the operating instructions was not heeded.
• WEAR AND TEAR
  Material wear has been spotted on the M.A.S.S. unit.

We ask that you use the check-up service early IN THE SUMMER to ensure that your backpack is ready to use when you need it.

When is the repair service necessary?

A repair service is essential in the following cases:

• The M.A.S.S. unit was activated without a screwed-on cartridge.
• There is other damage to the M.A.S.S. unit.
  
  

How the service works

If you live in the USA or Canada and need service for your ORTOVOX ABS avalanche backpack, please contact our country office in the USA or Canada:

USA:

Phone: 833-678-6869
Email: warranty-usa@ortovox.com

Canada

Phone: 403-283-8944 (10:00 a.m. to 5:00 p.m.)
E-mail: warranty@ortovox.ca

Our team will be happy to assist you and provide information on next steps.

Duration of service

We wish to ensure that your M.A.S.S. unit is serviced and repaired perfectly to guarantee optimum performance. Because of these high quality requirements, we need slightly more time than usual. We ask for your understanding that the service can take AROUND 4–6 WEEKS.

CHARGES FOR CHECK-UP AND REPAIR SERVICES

Note:
Depending on the location of the dealer, as well as the extent of the damage, the costs may vary. We recommend that you inquire about the costs directly with the dealer or with our national offices (outside Germany and Austria).