Product assistance and guides
Answers to your questions about ORTOVOX products - from sizing to proper care.
Service, Complaint and Repair
Do you want to complain about or have a product repaired? Here you will find all the information about our services.
My ORTOVOX customer and service account
Register your products, manage orders and returns as well as service orders - everything you need to know can be found here.
Ordering & Shipping in the ORTOVOX Online Shop
Learn everything you need to know about the ORTOVOX online store (ortovox.com), from delivery and shipping options to payment methods, invoicing and returns policies.
- How do I wash my backpack properly?
- Direct comparison of our hardshell jackets: Find the right jacket for you
- Washing and care instructions for ORTOVOX clothing
- Claims - what to do?
- Replacement parts for your ORTOVOX product
- Repairs out of warranty, for example due to personal fault
- Warning about counterfeit ORTOVOX websites & products
- Returns: Instructions for returning orders