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Product assistance and guides
Answers to your questions about ORTOVOX products - from sizing to proper care.
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Service, Complaint and Repair
Do you want to complain about or have a product repaired? Here you will find all the information about our services.
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My ORTOVOX customer and service account
Register your products, manage orders and returns as well as service orders - everything you need to know can be found here.
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Ordering & Shipping in the ORTOVOX Online Shop
Learn everything you need to know about the ORTOVOX online store (ortovox.com), from delivery and shipping options to payment methods, invoicing and returns policies.
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ORTOVOX APP FOR DIRACT & DIRACT VOICE
Instructions for the functionalities, as well as help with problems with the ORTOVOX app - the configuration app for your DIRACT and DIRACT VOICE.
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Find help for your product
frequently asked
Washing and care instructions for ORTOVOX clothing
Claims - what to do?
Replacement parts for your ORTOVOX product
Repairs out of warranty, for example due to personal fault
Warning about counterfeit ORTOVOX websites & products
Returns: Instructions for returning orders
ORTOVOX APP
The configuration app for your DIRACT and DIRACT VOICE avalanche beacon. Download now!
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Manuals & Downloads
Overview of all user manuals, EU declarations of conformity and product videos.
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Avalanche Transceiver Service, Complaints, Spare parts