We want you to receive your order as soon as possible. That’s why we process and send your order as quickly as we can.

For this reason, it is unfortunately not possible to cancel or change an order once it has been placed.

You can simply return your ordered item to us. This way, the order will be cancelled and you can place a new order if you wish. Please note that you have to pay the postage costs for the return. You can then place a new order if you wish.

Click here to find out how to return an order and what it might cost: Returns: Instructions for returning orders

If you have any other questions about returns, our customer service team will be happy to help.